• 04-Jan-2022 to Until Filled (PST)
  • Head Office
  • Toronto, ON, CAN
  • Full Time

Extended Health & Dental Benefits, Corporate Discounts

When you have a multi-billion dollar project at risk, or a valuable asset you need to protect, security comes down to one simple question: who are you going to trust with your keys?

And for almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars worth of property, and in many cases, their lives.

Our philosophy is simple. We Make People Feel Safe. Our people truly believe they can make a difference, and they do.

Securiguard Services Limited has been at the forefront of asset protection for almost fifty years with leading-edge innovative security and safety solutions. Today, Securiguard is one of the largest and most trusted private security organizations in Canada. And now we are looking to expand our amazing team with the addition of a Manager, Client Service who will oversee all activities for our critical Ontario Securiguard Security Operations, reporting directly to the Vice President Operations.

Key Responsibilities:

  • Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
  • Manage a book of business for strategic downtown Toronto accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
  • Recommend/implement security solutions, coverage and risk-reducing strategies
  • Ensure all contract and legislative requirements are being met.
  • New Business start-ups and transition plan implementation
  • Incident Response and Incident Command
  • KPI Implementation and Reporting
  • Negotiate increases and renewals with existing client base
  • Ensures all shifts are covered by a trained, qualified security professional


  • Legislation - Relevant government and security legislation in Ontario
  • Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
  • Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

Skills & Experience

  • Demonstrated success in building and leading teams; passion and high energy for people.
  • Proven track record of excellence in client relationship management, problem solving and business development
  • Experience in an operational setting involving the management and supervision of many staff members
  • Strong communicator with assertive interpersonal skills and team player are critical to success.
  • Security/Service professional with a proven management experience within the security industry, the public sector or armed services is an asset
  • Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
  • Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
  • Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
  • MS Office proficiency; Self motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites
  • Understands financial and cost drivers in the security industry

More about Securiguard

Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and has the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 3000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.

We are a hard-working, results-oriented and responsive team. We promote a team culture while embracing individualism. And, we have fun doing so. Help us create and maintain the type of work environment you have always wanted.


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