• 11-Dec-2020 to 09-Feb-2021 (PST)
  • Head Office
  • Vancouver, BC, CAN
  • Full Time

Securiguard Security Services is seeking an experienced Manager, with applicable background in overseeing an Operations Centre, to join our diverse and growing team. Since 1974, Securiguard has been a leader in providing high-quality security services and reliable asset protection to our clients across Canada.

Reporting to the Director of Operations, this new role will have the opportunity to shape the framework of the Customer Care Centre (C3), the nerve centre of Securiguard's 24/7 operational ability. As Securiguard continues to be one of Canada's fastest-growing security providers, the Operations Centre Manager will be an essential part to play in our success. A successful candidate will be self-driven and able to adapt to an ever-changing world of operational and logistical scenarios.

Duties & Responsibilities:

  • Champion the Securiguard Values ensuring we always do what we say we will
  • Lead a team of operators on a 4on/4off rotation
  • Create and update operations processes in conjunction with individual Operations Managers and monitor IOC operational processes to eliminate inefficient procedures
  • Ensure Securiguard clients receive the highest standard of customer and security services
  • Responsible for the efficient implementation of Securiguard technology solutions to the field
  • Recommend amendments to policy, process or procedure when inefficiencies are found
  • Provide real-time leadership, direction and support to Operations Centre staff including, but not limited to, call reviewing, queue monitoring, and field resources deployment
  • Actively participate in the sourcing, development and deployment of new technology solutions

Skills & Qualifications

  • University Degree and/or College Diploma or certificate in Personnel Management, Business Management, Human Resources or relevant comparable experience
  • At least 3 years of experience as a Manager in an operational setting involving the management and supervision of staff
  • Physical Security Professional (PSP) certification and experience managing safety programs is an asset
  • Experience in an operational setting involving the management and supervision of staff working in remote locations
  • Strong management and leadership skills together with excellent communication, influencing, negotiating, and business acumen
  • Demonstrated attributes in leadership, judgment, decision making, delegation, and interpersonal sensitivity
  • Demonstrated ability to plan, organize, problem-solve using analytical skills
  • Experience with writing procedures, drafting reports, preparing business cases, and compiling data
  • Experience adjusting duty rosters and schedules to meet shortfalls in staffing levels
  • Experience solving logistical scenarios involving the allocation of people, vehicles, and equipment
  • High Proficiency with Microsoft Office 365 products
  • Ability to work a rotation schedule including nightshifts
  • Must possess, or have the ability to obtain, a BC Security Workers License

About Us

Securiguard Services Ltd. is a leading provider of corporate security in Western Canada through a focus on listening, creating value and doing what we say. With offices in Vancouver, the Fraser Valley, Victoria, Nanaimo, Kelowna, Terrace, Fort St. John and Edmonton, we employ over 2000 security officers and offer a comprehensive selection of services. Securiguard has proven expertise in deploying security personnel across BC and Alberta into remote areas for work in mining camps, oil and gas sites (including pipelines) and critical infrastructure projects.

Securiguard is an equal opportunity employer and we value the diversity of our staff. We are committed to building a facilitative environment of respect, inclusiveness and career growth.

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