• 09-Jul-2019 to 07-Sep-2019 (PST)
  • Head Office
  • Edmonton, AB, CAN
  • Full Time

Senior Operations Manager

Working with our internal and external stakeholders, the Senior Operations Manager oversees all activities for this critical division of Securiguard's Security Operations. The Senior Operations Manager will play a key role in providing support and mentoring the account management team with the goal of enhancing service delivery, increasing operational efficiencies and implementing cost controls to maximize profits. 

Key Responsibilities:

  • Manage the branch offices activities on a daily basis to ensure all contract requirements are being met
  • Manage a team while providing ongoing coaching and mentorship with consistent performance feedback¬†
  • Liaison between Client and Securiguard to resolve challenges and ensure the delivery of services meets or exceeds present or future expectations
  • Meet with clients on a regular basis to ascertain future needs and level of satisfaction
  • Perform weekly site visits to ensure we are meeting expectations and resolving account issues in a timely manner
  • Oversee and assist in the writing or directly draft the site specific post orders
  • Assess supervisors and security officers through "Quality Assurance" audits and address weaknesses building on positive performance
  • Initiate "Incentive Rewards" program at client sites to promote security officers' successe
  • Coordinate special event planning, facilitate training, and succession planning of security staff
  • Attend all weekly operations meetings as required
  • Provide and execute contract site implementation plans including staff training
  • Meet and maintain internal documentation or reports as required
  • Work as a team with the scheduling, recruiting, training, payroll, accounts receivable departments to solve all client issues

Experience & Educational Requirements:

  • Minimum 5 years working as a manager in an operational setting combined, with security or law enforcement industry experience is preferred
  • 3 years working in a business development position is an asset
  • Experience working with loss prevention, security, or law enforcement is a strong asset
  • Demonstrated ability to lead, motivate, and manage a team
  • Excellent communication, influencing, negotiating and engagement skills
  • Sound judgment and decision making skills, with a 'hands on' problem solving approach, with the ability to remain calm under pressure and take control of incidents
  • Experience writing procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
  • University degree and/or college diploma/certificate in Personnel Management, Business Management, or Human Resources

Special Qualifications and Training:

  • Risk Management certification an asset
  • Basic Security Training (BST) or knowledge of the Security Industry is an asset
  • MS Office Proficiency
  • Valid Class 5 AB Drivers License; access to or possession of vehicle for attending to all client sites
  • Demonstrated attributes in leadership, judgment, decision making, delegation, planning, organizing, problem solving, analytical skills, interpersonal sensitivity and tolerance are required
  • Certified Protection Professional or equivalent American Society for Industrial Security certification standing is an asset
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